Committee says NC DMV staff additions haven't kept up with growth over time
TO THE MAGISTRATES OFFICE IN
JONES RECEIVED AN UNSECURED
BOND, RIGHT? THANK YOU. NEW
TODAY THE DMV IS SUCCESSFULLY
REDUCING WAIT TIMES ACROSS THE
STATE.
>> THAT'S WHAT THE AGENCY TOLD
LAWMAKERS TODAY AFTER MONTHS
OF LONG LINES AND DRIVERS
STRUGGLING TO GET APPOINTMENTS.
>> IN JULY, THE AVERAGE WAIT
TIME WAS MORE THAN 2 HOURS
RIGHT NOW. IT'S DOWN TO 90
MINUTES. 5 ON YOUR SIDE'S
KEELY. ARTHUR EXPLAINS THIS
IMPROVEMENT COMES AS THE DMV
HIRES MORE STAFF TO HELP KEEP
UP WITH DEMAND.
>> IF YOU'RE WATCHING THIS
RIGHT NOW, YOU'RE THINKING,
WELL, I'VE BEEN TO THE DMV
LATELY AND I HAD A WHILE YOU'RE
NOT WRONG. THE DMV WAIT TIMES
STILL IS AN AVERAGE OF AN HOUR
AND A HALF. BUT THAT'S A BIG
IMPROVEMENT FROM 6 MONTHS TO A
YEAR AGO WHEN IT WAS ABOUT 3
HOURS LONG. AND THAT'S TAD IS
EMBLEMATIC OF THE DMV IS
MESSAGE HERE TODAY TO LAWMAKERS
AT THE LEGISLATIVE OFFICE
BUILDING. THEY ARE MAKING
STRIDES, BUT THERE'S LOTS OF
ROOM FOR IMPROVEMENT. WHEN
WE'RE DONE, WE'RE GOING TO BE
AN EXCEPTIONAL CUSTOMER SERVICE
ORGANIZATION. HIGH HOPES FROM
PAUL TIME WHO TOOK THE REINS OF
THE DMV 6 MONTHS AGO TASKED
WITH OVERHAULING AGENCY.
MANY RESIDENTS AND LAWMAKERS
HAVE CALLED AN EMBARRASSMENT.
>> HERE'S WHAT'S CHANGED UNDER
HIS LEADERSHIP SO FAR. 64
EMPLOYEES HIRED MORE ONLINE
SERVICES ADDED INCLUDING
LICENSE RENEWALS, WATKINS
ALL-DAY A NEW SIGN IN SYSTEM.
>> OUTSOURCE ROAD TESTS WHICH
TAKE UP A LOT OF TIME. NORMALLY
AT AN AVERAGE WAIT TIME CUT
DOWN FROM 2 TO 3 HOURS TO 90
MINUTES AT THE HOUSE SELECT
COMMITTEE ON GOVERNMENT
EFFICIENCY. TIME UNVEILED A
SEVEN-POINT PLAN FOCUSED ON
MODERNIZING THE DMV. THE GOAL
TO IMPROVE THE CUSTOMER
EXPERIENCE A POTENTIAL
ROADBLOCK TO THAT. THE FUNDING
STRUCTURE RIGHT NOW THE DMV
BRINGS IN ABOUT 2.2 BILLION
DOLLARS EACH YEAR THAT 30% OF
THE DEPARTMENT OF
TRANSPORTATION'S REVENUE WHICH
CONTROLS THE DMV BUDGET PARTLY
BUT IT RECEIVES JUST 2.8% OF
THE DOT IS EXPENDITURES.
IN OTHER WORDS, THE DMV GIVES
A LOT MORE THAN A GETS
SOMETHING BOTH TIME AND
NEWLY-APPOINTED. TRANSPORTATION
SECRETARY DANIEL JOHNSON AGREE
NEED TO CHANGE.
>> HAVING A PERCENTAGE OF
OF REVENUE IS SOMETHING THAT
SHOULD PROBABLY BE LOOKED AT.
I THINK THE IDEA OF OF
RIGHT-SIZING THE BUDGET FOR
THAT FOR D M V IS A GOOD IDEA.
CAROLINA'S IS GROWING AND IT'S
GOING TO CONTINUE TO GROW INTO
THE FUTURE, MORE MONEY AND
CHANGE.
>> CHANGES TO FUNDING COULD
LEAD TO CERTAINLY MORE MONEY
THAT WILL HELP THINGS
LIKE HIRING AND MODERNIZING
THE DMV WHICH OFFICIALS SAY
RON'S ON PRETTY OLD SYSTEMS.
TIME SAYS HE'LL HAVE A MORE
IN-DEPTH STRATEGIC PLAN.