At least 50 customers impacted by fuel tank mix-up at Refuel in Apex
MORNING. POLICE SAY THE PERSON
WHO WAS STABBED SHOULD SURVIVE.
NO ONE'S BEEN ARRESTED IN WAKE
COUNTY. AGAIN, A FUEL MIX-UP
UNDERWAY AFTER A MAJOR MIX-UP
HERE. THE WRONG FUEL.
>> WAS DUMPED INTO 2 TANKS AT
THE REFUEL GAS STATION IN A
PACKED DOZENS OF CARS FILLING
UP THERE WERE DAMAGED IN THE
PROCESS TO BE. OUR SEAN
GALLAGHER IS LIVE AT THE GAS
STATION. THIS IS LAURA DUNCAN
ROAD. GIVE ME AN IDEA OF HOW
THEY FIGURED OUT THIS WAS EVEN
A PROBLEM THAT THIS WAS
HAPPENING IN THE FIRST PLACE
>> DAN, IT WASN'T UNTIL THEY'VE
GOTTEN COMPLAINTS FROM THE
FOLKS WHO FILLED UP HERE TO THE
TUNE OF ABOUT 50 PEOPLE WHO
WERE HERE OVER THE COURSE OF
THE LAST WEEKEND FILLING UP
WITH THE WRONG FUEL IN THE
MECHANICS AROUND HERE. THEY'VE
BEEN BUSY THEMSELVES TRYING
TO FIX THOSE CARS THAT HAVE
BEEN AFFECTED.
>> ITS MECHANICS USUALLY BUSY
WITH OIL CHANGES AND TIRE
ROTATIONS, BUT NOT TODAY.
JUST TODAY WE'VE HAD 3 ALREADY
CAN HOURS AT CHRISTIAN
BROTHERS. AUTOMOTIVE SAYS ALL
THOSE PEOPLE FILLED UP HERE AT
REFUEL COMPANY TELLING WRAL
THIS IS ISOLATED TO JUST THIS
STATION. A 3RD PARTY TANKER
DROP THE WRONG FUEL INTO
UNDERGROUND STORAGE TANKS,
DIESEL AND UNLEADED SWAPPED FOR
EACH OTHER. AN ISSUE. YOU'LL
NOTICE ALMOST IMMEDIATELY AFTER
LEAVING THE PUMP.
>> YOU KNOW, YOU'RE GOING TO
NOTICE A LACK OF POWER
STUMBLING IN THIS FIRE
CONDITIONS, POSSIBLY A CHECK
ENGINE LIGHT IS GOING TO BE
HERE HERE. A MEDIA TURNING.
>> IF YOU PUT DIESEL IN YOUR
UNLEADED CAR, ALBER SAYS IT'S A
FIX THAT COULD COST A COUPLE
100 BUCKS IF YOU CATCH IT
IMMEDIATELY. BUT IF YOU HAVE A
DIESEL VEHICLE UNLEADED COULD
UNLOAD YOUR WALLET.
GENERALLY CAUSES.
>> PRETTY IMMEDIATE. SEVERE
FUEL IS FUEL SYSTEM. THOSE
TYPES OF FAILURES GENERALLY END
UP IN THE TENS OF THOUSANDS
OF DOLLARS. IT'S FOR THE REPAIR
FUEL TANK IS BEHIND THE SHIELD.
OUR SHOWED US WHAT THEY HAVE TO
DO TO FIX IT, ESSENTIALLY
EMPTYING THAT FUEL TANK AND
FLUSHING THE LINES THROUGHOUT
THE CAR. BUT IN A DIESEL
VEHICLE, IT'S A MUCH BIGGER
HEADACHE. THAT IS WHEN THOSE
COMPONENTS FAILED.
>> A METAL THIS YEAR IS PART
OF THE SO FINE.
>> WE'LL NEVER FULLY GET THEM
OUT OF THERE. THEY WILL
THEMSELVES IN THE CLOSET AND
JUST A BIT.
>> AND JUST TO GIVE YOU AN IDEA
HOW COLOSSAL A MIX-UP THIS IS.
THERE WAS A CLEANING CREW THAT
WAS OUT HERE EARLIER TODAY FOR
ABOUT 5 HOURS, DEEP CLEANING
THOSE TANKS AND THEY STILL
WON'T BE OPEN FOR A COUPLE OF
DAYS UNTIL THE DEPARTMENT OF
AGRICULTURE MAKE SURE THAT ALL
OF THESE PUMPS ARE GOOD TO GO.
NOW, IF YOU'RE ONE OF THE
PEOPLE WHO FILLED UP HERE OVER
THE WEEKEND AND YOU'RE HAVING
ISSUES WITH YOUR CAR, REFUEL
TELLS ME THEY WANT TO MAKE IT
RIGHT. THEY SAY YOU CAN E-MAIL
PROOF OF PURCHASE TO RISK
MANAGEMENT AT REFUEL MARKET DOT
COM AND THE WORK WITH YOU TO
MAKE SURE THAT YOUR VEHICLES